Genpact Walk-in Drive Hyderabad – Freshers Opportunity in Domestic Chat & Voice Support
Introduction
- New graduates looking for a starting job in a top global company tend to struggle with the situation where there are limited opportunities that bring both career development and on-the-job learning. Genpact, a world leader in business process management and technology services, offers such a chance through its walk-in drives. On 15th October 2025 in Hyderabad, this walk-in drive is focused on freshers for Domestic Chat & Voice Support jobs.
- This blog is a detailed guide for potential candidates who want to go for the drive. From eligibility requirements and designations to preparation techniques and opportunities for career development, this article has it all a fresher would need to know to become eligible to get a job at Genpact.
About Genpact
Established in 1997 as General Electric’s business process outsourcing arm, Genpact has grown into a professional services company. The company employs more than 140,000 professionals in 30 countries and leverages deep domain knowledge with cutting-edge technologies like AI, analytics, and automation. Genpact is also known for its focus on digital transformation, innovative solutions, and people-first culture.
The organization’s customer experience management style, operational excellence, and employee growth strategy have established it as an ideal employer for new graduates in search of stability and professional growth in BPO and technology industries.
Overview of the Walk-in Drive
Genpact is holding a walk-in drive to recruit freshers as Domestic Chat & Voice Support in Hyderabad. This is a suitable job for individuals who are fresh graduates seeking to establish themselves in the customer service and support field.
Important Details:
- Job Title: Domestic Chat & Voice Support
- Qualification: Any Graduate
- Batch Eligible: 2021–2025
- Experience: Freshers (0 years)
- Compensation: Best in Industry
- Location: Genpact, IDA Uppal, Hyderabad
- Date & Time: 15th October 2025, 11:30 AM – 1:00 PM
This walk-in is intended for candidates possessing communication skills and a customer-oriented attitude. It offers a chance to acquire first-hand experience in addressing domestic customer inquiries through chat and voice modes.
Eligibility Criteria
Educational Qualifications
- Genpact requires candidates holding a graduate degree in any course. The company does not specifically require a particular stream, but applicants from commerce, arts, and science streams are welcome to apply. Law graduates cannot apply for this drive.
Batch/Experience Requirements
- Only 2021–2025 pass-outs are acceptable.
- Freshers with zero work experience can walk in.
- Applicants who are going for further studies or who have already picked up some work experience are not eligible to apply for this drive.
Technical & Soft Skills
- While the job itself is customer-facing, applicants should have a minimal knowledge of email clients and internet technologies, such as:
- Browsers and web navigation
- Email usage and protocols
- Online collaboration tools
- Soft skills are also a must. Genpact seeks:
- Strong English communication skills with a neutral accent
- Analytical mind to troubleshoot customer problems
- Flexibility and openness to learn new systems
Role and Responsibilities
Genpact Walk-in Drive Hyderabad
Genpact’s Domestic Chat & Voice Support role entails customer interactions through several communication channels. Some of the main responsibilities are:
- Customer Engagement: Answer customer inquiries through chat or voice with accuracy and professionalism.
- Problem Identification: Identify customer concerns and issues effectively.
- Solution Provision: Apply internal knowledge bases and company policies to resolve the issues.
- Feedback Reporting: Submit repeat problems, offer recommendations, and forward difficult cases.
- Collaboration: Team up with coworkers and managers to facilitate timely resolution.
- Quality Maintenance: Ensure high-quality service levels in accordance with company policies.
The position involves servicing several chats or calls at the same time, thus the need for effective multi-tasking skills.
Key Skills Needed for Success
- Achievement in this position is based on both technical proficiency and people skills:
- Clear Communication: Can communicate information well and professionally.
- Problem Solving: Can quickly recognize problems and offer correct solutions.
- Time Management: Can handle several tasks effectively without losing quality.
- Customer Focus: Provide customer satisfaction in all interactions.
- Team Collaboration: Interact with coworkers and managers effectively.
- Adaptability: Can adapt to new tools, processes, and customer needs.
- These are the skills that underpin a long-term customer support and operations career.
Importance of Customer Support Careers
- Customer support positions are usually gateways to corporate companies. These positions assist freshers:
- In creating robust communication and people skills
- In getting some exposure to corporate life and procedures
- In learning problem-solving in actual customer situations
- In availing opportunities for career advancement within the company
- In Genpact, customer support is a strategic function with an input to customer retention and business expansion.
Preparation for the Walk-in Drive
Resume Advice
- Make your resume neat, simple, and current
- Emphasize educational qualifications, internships, and projects
- Highlight communication and technical abilities
- Avoid unnecessary details; highlight skills applicable to customer care
Interview Questions
- Let us know about yourself.
- How would you deal with an upset customer?
- Describe a situation when you resolved a problem in an efficient manner.
- What do you know regarding Genpact’s services?
Day of the Walk-in Drive
- Documents to Bring
- Updated resume
- Original and photocopies of education certificates
- Government ID proof (Aadhar, Passport, etc.)
- Passport photographs (2–3)
- Any other documents confirming skills or certifications
Venue Details and Timing
- Genpact, IDA Uppal, Habsiguda, Hyderabad
- Date: 15th October 2025
- Time: 11:30 AM – 1:00 PM
- Plan to be early to carry out registration without any issues.
Registration Process
- On reporting, register at the reception counter
- Authenticate documents with HR
- Receive candidate ID for the walk-in process
What to Expect at the Drive
- Written test assessing English and technical knowledge
- Technical and HR interviews
- Discussion about job roles and responsibilities
- Final selection and offer discussion
Career Growth and Opportunities at Genpact
- Freshers joining Genpact in customer support roles can explore diverse career paths:
- Team Lead or Supervisor within 1–2 years
- Process Expert or Quality Analyst roles
- Transition to analytics, operations, or project management
- Opportunities for global exposure through international projects
Advantages of Working at Genpact
- Systematic training programmes for skill enhancement
- Employee wellness activities and flexible timings
- Attractive salary packages
- Online learning tools and certifications
- Internal growth opportunities and promotions
Disadvantages in Domestic Chat & Voice Support Jobs
- Supporting multiple customer queries at a time
- Dealing with irate or frustrated customers
- Delivering quality and accuracy within deadlines
Developing acclimatization for new processes and technologies frequently - Knowing these challenges in advance makes candidates more prepared mentally and efficient to work.
Real-Life Experiences of Freshers in Customer Support
- A large number of freshers have explained how working with Genpact enhanced their self-confidence, communication skills, and problem-solving skills. Employees commonly share:
- Positive learning environment
- Helpful mentors and team leads
- Chances to get into bigger roles within a year or two
- Experience in corporate tools, analytics, and client interactions
Tips to Excel in the First 90 Days
- Observe and Learn: Understand processes before taking independent actions
- Ask Questions: Resolve uncertainty to prevent errors
- Practice Communication: Sharpen tone, clarity, and response time
- Stay Organized: Manage tasks and follow-ups effectively
- Seek Feedback: Continuously enhance performance based on feedback
Conclusion
The Genpact Walk-in Drive on 15th October 2025 in Hyderabad provides career launching opportunities for freshers in customer support. The global organization Genpact provides career exposure, training, and long-term development opportunities for candidates. The keen preparation, knowledge of the job, and presentation of professionalism in attending the drive can assist candidates in securing a future-oriented career and launching their career path successfully.
